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Terms & Conditions

ALTERATIONS TO THE TERMS AND CONDITIONS

9000 Cars Cabs reserves the right to alter or vary these terms and conditions at its absolute discretion and without prejudice to the generality or the aforesaid the Company reserves the right to change the Tariff Charges in connection with services provided by 9000 Cars cabs. No representations made or variations in or additions to these terms and conditions or warranty given by any person acting or purporting to act on behalf of the Company shall have any force or effect whatsoever unless confirmed in writing by an authorised officer of the Company.


1.0 Airport Pickup Policy

1.1 After the flight has landed our driver will allow 60 minutes for passenger to arrive at Airport Information Desk or arrival hall, if 60 minutes is exceeded then 9000 Cars CABS will charge additional waiting time of £18 per hour or £9 per half an hour on top of the original charge agreed for the journey. If there are any changes to your flight, you need to let us know in advance by phone or email within 30mins of the change. If you do not let us know and it results in our driver waiting for you at the airport, we will charge you extra £18 for every hour our driver is waiting for you, counting from the pick up time you have booked with us. You will be liable to pay the extra waiting cost plus the full fare for the booking our driver is attending to for you.

1.2 Waiting time is calculated and charged in blocks of 30 mins. Any unused minutes in any 30 mins block are rounded up such that the block is assumed to be used up and will be charged accordingly.

1.3 Meet and greet services are charged at a flat rate of £9 called the meet and greet fee. For this amount our driver will wait for you at the arrivals hall with an A4 size poster displaying your name and our company name 9000 Cars CABS and our logo. This service is only available if requested at the time of booking or if you call our office to amend your booking at least 24 hours prior to your pick up time.

1.4 All return journeys to airports, or any one way booking with pick up being an airport, sea/ferry port/terminal, must be guaranteed with a credit or debit card.

1.5 All airport pickup and drop off must be booked at least 24 hours before the scheduled pick up time. 9000 Cars Cabs reserves the right not to accept or cancel any online booking that was received with less than 24 hrs to pick up time. In such a situation, a cancelation refund (full fare paid by customer) will be issued to the customer and 9000 Cars Cabs will not be liable for any loses resulting from such a cancelation.


2.0 Journeys – General Policy

2.1 Fixed price journeys must not deviate from the drivers chosen route. Any deviation at the request of the passenger, will result in the journey reverting to a fare decided by 9000 Cars CABS.

2.2 9000 Cars CABS will decide the new fare chargeable according to the additional mileage and/or delay caused either by passenger or by the prevailing traffic conditions.

2.3 9000 Cars CABS annot be held responsible for any financial loss, professional, missed connection times, missed flights, missed trains, due to the private hire vehicle not arriving at the pick-up address at the booked time due to adverse weather, traffic conditions, or road traffic accidents or road closures or being given the wrong booking information by the customer or any malfunction of our online software booking system, or any other reasonable cause. Customers are advised to call our operator if they are in doubt of the status of their booking. We will usually send SMS messages to customers to confirm their booking.

2.4 9000 Cars CABS Normal luggage allowance is 1 Medium Size suitcase and 1 piece of hand luggage 56cm(H)*45cm(W)*25cm(D) (approximately 22 inches x 17.5 inches x 9.85 inches). per person, any luggage that our private hire vehicles cannot accommodate at pick up point, is the responsibility of the passenger. Passengers are advised to request to our operator at the time of booking if they believe they will exceed this standard luggage allowance, so that our operator will ensure the right vehicle is despatched and charged accordingly.

2.5 9000 Cars CABS will prosecute any person who causes damage to any private hire vehicle booked through us.

2.6 The driver has the right to refuse to carry any passenger that he feels may be a threat to him herself or vehicle.

2.7 The materials contained in this web site is provided for general information only and does not constitute acceptance of any bookings that may be made. We accept no responsibility for loss which may arise from reliance on information contained in this site or from any private hire vehicle bookings made on this site.

2.8 It is your responsibility to inform 9000 Cars CABS if could not locate the driver or change of your journey/plan or if you missed the flight/ferry/cruse connections [inform us the new flight/ferry/cruse details we will change the journey date/time without charge]. Failure to do so will result in 9000 Cars CABS charging you for that journey.

2.9 It is your responsibility to print and keep the 9000 Cars CABS and card save credit card confirmations with you all the time because it has our telephone numbers printed and confirmation of your payment on it.


3.0 Refund / Cancellation Policy

3.1 9000 Cars CABS will not accept cancellations or refund prepaid bookings if cancellation request is made less than 24 hours prior to pick up time.

3.2 If you booked online, please log into your account online and cancel your booking

3.3 If you have paid in advance for your booking, please call us on 0208 673 9000 after cancelling your booking online to request your refund.


4.0 Account/Cooperate Customer Policy

4.1 It is a condition of this agreement that invoices shall be paid in full within 30 days of issue thereof. Should any invoice not be paid within 30 days any outstanding invoices shall immediately become due and payable.

4.2 Without prejudice to the Company's rights hereunder all monies due to the company in respect of provision of the Services which are not paid by the due date for payment shall bear interest on the balance of such monies due from time to time at the rate of 8% per month until payment is received by the Company in respect there of.

4.3 The Customer shall not be entitled for any reason to withhold payment of monies due to the Company and in particular shall not be entitled to do so in circumstances where the Customer is in dispute with the Company and/or claims money or compensation from the Company in respect of the Services.

4.4 At any time of opening a Customer account with the Company, the Company may set a limit on the total amount which may be outstanding as unpaid on such account at any one time. The company may in its discretion refuse to provide the Services in the event of this limit being exceeded.


5.0 Insurance Policy

5.1 The Company does not maintain insurance for goods or property (of whatsoever nature) in transit (in transit for purposes of this clause being from the time the goods or property are collected by the Company up to and including delivery thereof), and the Customer is advised to effect such insurance as the Customer deems necessary for the carriage of goods and/or property by the Company.


6.0 Limitations and Exclusions

The 9000 Cars CABS (here referred to as ‘the Company’) shall not undertake the carriage or delivery of:-

6.1 money or securities (whether cash, cheques, bankers drafts, bonds, share certificates or in any other form), antiques, precious metals, furs, or Jewellery (in any form whatsoever) of whatever amount or value.

6.2 any goods or property (of whatsoever nature) of an intrinsic value of more than £100

6.3 any goods or property of a hazardous, dangerous, inflammable, explosive or noxious nature, or are illegal to possess under existing English Law, and/or

6.4 any goods or property (of whatsoever nature) which may deteriorate in transit. UNLESS the Customer has prior to the commencement of the Service in respect of such goods or property expressly notified the Company as to the nature and value of the same and a Director of the Company has expressly agreed in writing that the Company shall carry and deliver the same on such terms and conditions as the Company may reasonably require AND in the event that the Company undertakes the Service in respect of such goods or property without first having expressly agreed to do so as aforesaid, the Company shall have no liability whatsoever for loss or damage to the same however arising.

6.5 The Company shall be entitled to destroy or dispose of goods or property referred to in clauses 6.3 and 6.4 above in such manner as the Company thinks fit if in the Company's opinion it is proper to do so and the Company shall account to the Customer for money it receives (if any) on such destruction or disposal in excess of the costs incurred by the Company in so disposing of or destroying the goods or property.

6.6 Without prejudice to the provisions of clause 6.1 the Company shall not in any event be liable directly or indirectly for:-

6.6.1 consequential loss (whether for loss or profit or otherwise) and/or

6.6.2 loss, damage and/or breakage to china, glass ceramics or other breakables whether arising from the acts, omissions or negligence of the Company and/or its employees and/or agents or arising otherwise howsoever.

6.7 Without prejudice to the generality of clauses 6.1 and 6.3 in particular the Company shall not be liable for any loss and/or damage arising directly or indirectly from:-

6.7.1 breakdown, accident, adverse weather conditions.

6.7.2 any act or omission on the part of the Customer.

6.7.3 any clause, act or circumstance beyond the control of the Company (including, without limitation, any strike, (official or not) lock-out or other form of industrial action or labour dispute, governmental regulations, legal restrictions, embargoes, fire, flood, Act of God, any consequence of riot, war, invasion, act of foreign enemy, hostilities (whether war be declared or not) civil war, acts of terrorism, rebellion, military or usurped power, confiscation, requisition or destruction of or damage to property by or upon the order of or in the name of any Government or public local authority.)

6.7.4 inadequate or inappropriate packaging of goods, or incorrect or inadequate labelling or instructions received from the customer and/or

6.7.5 the Company being prevented or hindered from delivering the goods or property 6.8 Without prejudice to the generality and effect of the foregoing provisions of this entire clause 6.0 the liability of the Company for each delivery or courier service undertaken by the Company howsoever arising and whether direct or indirect and including but not limited to liability arising from the acts, omissions or negligence of the Company and/or its employees and/or agents or arising otherwise howsoever shall in any event be limited to the lesser of:-

6.8.1 £150 or

6.8.2 the intrinsic value of the goods or property comprised in such delivery or courier service

6.9 The provision of clauses 6.3, 6.4, 6.5 and 7.1 apply to liability for loss or damage to goods or property and do not apply to liability for death or personal injury.


7.0 Claims

Without prejudice to the foregoing provisions of this terms and conditions the Company shall not in any event be liable for any loss and/or damage howsoever arising including but not limited to liability arising from the acts, omissions or negligence of the Company and/or its employees and/or agents and arising otherwise howsoever unless the Customer has notified the Company (with reasonable particularity) as to the nature and extent of such loss or damage within 14 working days of the date upon which the same occurred.


8.0 Delivery

8.1 The Company shall use reasonable endeavours to deliver the Customer and the Customer's goods or property on time , however time for delivery of goods shall not in any event be of the essence and the Company makes no warranty that the Customer or Customer's goods or property shall be delivered within the Customers stipulated time period (if any) and/or within any time period stated by the Company unless expressly agreed in writing by a Director of a Company.

8.2 In the event that the Company is unable for whatever reason to deliver the Customer or the Customer's goods or property then the Company reserves the right to charge the Customer for any and all costs and expenses incurred in doing so and/or for any costs or storage of the goods or property.


9.0 Lien

9.1 Without prejudice to the Company's rights hereunder or arising otherwise howsoever, the Company reserves the right to exercise a lien over the Customer's goods and/or property pending payment in full in connection with services provided by the company or in respect of an outstanding invoice or invoices.


10.0 Termination

10.1 In the event of the Customer being in breach of any of the terms and/or conditions of this entire terms and conditions, the Company shall have the right (without prejudice to any other rights it may have) to terminate this customer account or suspend provision of the Services, or suspend the Customer's account facility, forthwith and without notice.

10.2 This entire terms and conditions contains all the terms agreed by the customer and the company regarding the subject matter hereof and supersedes any prior agreements, understandings or arrangements between them, whether oral or in writing, and no representation undertaking or promise shall be taken to have been given or be implied from anything said or written prior to this terms and conditions being agreed, except as expressly set out in this document.


11.0 Waiver

11.1 No forbearance, indulgence or failure by the Company to enforce or to exercise, at any time or for any period of time, any term of or any right arising pursuant to this terms and conditions shall constitute, and shall not be construed as, a waiver of such term or right and shall in no way affect the Company's right later to enforce or exercise it.

11.2 The invalidity or unenforceability of any term of or any right arising pursuant to this terms and conditions shall not in any way affect the remaining terms or rights.


Privacy Policy

9000 Cars do not store credit card details nor do we share customer details with any 3rd parties. By using the services contained on this website, you agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Do not store credit card details nor do we share customer details with any 3rd parties. By using the services contained on this website, you agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.



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